Browbands and other items from the ‘Ready to Go’ collection are all ready for immediate despatch. ‘Ready to Go’ browbands and goods are usually dispatched and sent the same day where possible. If the cut off point for parcel collection has been reached for that working day, items will be sent the following day.
The waiting time for all bespoke orders is approximately 4 weeks. This can increase at peak times of the season, and whilst every effort is made to get through the order list as quickly as possible, anything less is a bonus and specific dates cannot be committed to. It is our policy to make sure that each customer receives the same high level of service, therefore, everyone has their place on the order list and we do not invite orders which are at the detriment of other customers. Please ensure you order your bespoke browbands well in advance.
UK orders are sent (where possible) as standard by First Class Royal Mail. We frank our browbands ensuring they have a traceable barcode. The delivery time for this is 1-3 working days.
A next day delivery service is offered using Royal Mail Special Delivery, Guarenteed before 1pm. Postage within Europe is again sent fully traceable via Royal Mail. International postage throughout the world is available using a fully tracked & signed for service, thus enabling us to trace the parcel from our local postal centre, to when it is signed for in it’s country of destination.
Warranties and Liability
Silverburn Browbands carry a full replacement warranty, limited to faulty workmanship. Our warranty does not cover damage due to shop soiling, neglect or misuse. It is recommended to Scotch Guard new browbands, however this is done at the retailers/consumers own risk. Always carry out a colourfast test in an inconspicuous area first. Should there be any problems with our browbands, please get in touch with us so that we can help resolve the problem if Silverburn Browbands are at fault.
Silverburn Canes come with a full replacement warranty, limited to Faulty Workmanship. Warranty does not cover damage due to neglect or misuse. Our show canes are decorative and will not withstand the treatment of synthetic whips. The Willow and Bamboo used with our canes is a product of nature and is subject to variations in colour, finish and straightness. It is not always possible to choose perfectly straight and evenly textured wood. The crystal tops are purchased at the consumers own risk. Silverburn Browbands will not be held responsible for lost or broken tops. If they are dropped or left for horses to eat they will break. It is recommended for the consumer to hang the cane with their show jacket
Silverburn Browbands works closely with our local trading standard office and in compliance with consumer law, all items from the Ready to Go section of the website, including the Ready to Go, ready made browbands can be returned or exchanged within 30 days from invoice date, however, they must be returned unused, unsoiled and in their original packaging, unless faulty. Unfortunately, we cannot accept returns of food stuffs due to the nature of their contents.
Silverburn Browbands do not offer a refund on bespoke pieces, these very special browbands have been specifically made to customer requirements. If there is a fault in the product and the mistake lies with Silverburn Browbands, the item will of course be re-made and exchanged. Please ensure all measurements are correct before ordering.
The refund will be the original purchase price and original postage cost. It is up to the customer to pay for any return postage on returned items. Once the item intended for return received, a refund will automatically be issued.
We are proud to say our products are of the highest quality and as such, guarantee that if you are not satisfied with your Silverburn Browbands product we will do all we can to resolve any issues.